April 28, 2021
OVERVIEW
Please read the full Terms and Conditions (“Terms”) below carefully. By becoming a member of the Wendy’s Rewards program (“Program”), you (“you” or “Member”) agree to these Terms, as well as all terms applicable to your use of Wendy’s websites and mobile app (“App”). If you do not agree, do not join. Joining requires creating a MyWendy’s account in the App or at my.Wendys.com. Accounts are free.
To become a Member, you will be required to provide Wendy’s the following information: first and last name, email address, and password. You may also provide Wendy’s the following: physical address, telephone number, credit or gift card number and security code, birthday, communications preferences (via our website), transaction information, and access to your camera and photos as further discussed below. Members may have the opportunity from time to time to submit additional information about themselves to enable Wendy’s to provide more personalized offers and experiences. All information submitted is subject to the Wendy’s Privacy Policy, including for California residents, the CCPA-related terms found here.
Subject to these Terms, Members can earn points on the amounts they spend on qualifying purchases via mobile order in the App, via online order on the Wendy’s website, and via scanning their Member QR code in the App when making purchases at participating Wendy’s restaurants. Additional earning opportunities also may be offered from time to time. Points are redeemable for rewards in the form of the value of menu items or designated discounts on future Wendy’s purchases (“Rewards”).
The Program is valid only in the 50 United States. Void where prohibited or restricted. Wendy’s reserves the right to modify or terminate the Program at any time, including changing or terminating the number and type of Rewards offered to Members in its sole discretion at any time.
NOTICE ABOUT DISPUTE RESOLUTION: Any disputes relating to the Program are subject to binding arbitration in accordance with the terms and conditions for my.Wendys.com. See full details here.
I. MEMBERSHIP
1.1. Free Enrollment
No purchase is necessary to enroll or participate in the Program. The Program is intended for personal use only. Commercial use is prohibited.
1.2. Eligibility
You must be age 16 years or older and a resident of the United States to be become a Member. Membership is limited to individuals only and is limited to one account per individual. Accounts are personal and cannot be sold, transferred, or assigned to or shared with friends, family, or others.
1.3. Becoming a Member
To become a Member of the Program, you first must create a MyWendy’s account in the App or at my.Wendys.com. Existing MyWendy’s account holders will automatically be enrolled as Members in the Program but must accept these Terms before they are able to receive benefits of membership.
1.4. Account Responsibility
Wendy’s is not responsible for use of a Member’s account or redemption of a Member’s points. It is the Member’s responsibility to manage unauthorized use or redemption of points by family or friends or other individuals who might have access to the Member’s account. In the event the Member’s account is stolen, and the account is used or the points are redeemed, the Member must inform Wendy’s, and we will investigate the report and determine in our sole discretion what remedy, if any, may be available. Members are responsible for keeping their contact and other information current and accurate. Wendy’s is not responsible for communications failures or other problems caused by out-of-date or inaccurate information provided by a Member.
1.5. Communication Options & Preferences; Member Privacy
Wendy’s Program-related communications to Members may include in-App messaging, email, SMS text messaging, and push notifications. Members will be given the ability to opt in to each method of communication, except in-App messaging which is automatic and non-optional for App users. You may change your communication preferences as follows: (a) You may unsubscribe from promotional emails by clicking the “unsubscribe” link at the bottom of any Wendy’s email or by logging into my.Wendys.com; (b) you may unsubscribe from SMS text notifications by replying with “STOP” or other opt-out language as instructed in any text message you receive from Wendy’s; and (c) push notifications may be changed by adjusting the settings on your mobile device.
Any exercise of Member privacy rights, including without limitation, opting out from our promotional emails, will not limit your Program benefits. Please note that if you are a California consumer and submit a CCPA-related deletion request, we will ask you if you want to terminate your Membership (and account) or to retain your Membership. If you choose to retain your Membership, Wendy’s will continue to use your personal information to provide the Program and related services or as otherwise permitted by applicable law.
1.6 Additional Benefits
Additional Member benefits, such as special promotions, offers, or events, may be available from time to time. These benefits may require a completed profile and/or opt-in to push notifications, email, and/or location services to be eligible and for you to receive notification of the benefits, all as explained in the terms of each offer. Failure to enroll for such communications, to activate such features, or to have network connectivity, may result in your not receiving information about benefits. Wendy’s is not responsible for any such failures.
1.7. Cancellation
(a) By Member. You may cancel your Wendy’s Rewards membership at any time by contacting us at 888.624.8140. Upon cancellation, any unused points and/or Rewards accrued in your account will be forfeited and cannot be redeemed.
(b) By Wendy’s. Wendy’s reserves the right to cancel any Member’s account at any time (i) if such Member violates these Terms, engages in fraudulent conduct, or otherwise abuses the Rewards program, as determined in Wendy’s sole discretion, or (ii) if the account has been inactive for a period of two years or more. “Inactive” means failing to make an eligible points-earning purchase, either in the App, on the website, or in a restaurant by scanning a Member QR code, or failing to claim or redeem a Reward for 24 months or more.
(c) Effect of Termination. If an account becomes terminated by either Wendy’s or the Member, all previously earned points and/or unused Rewards automatically terminate and become null and void. Subsequent re-enrollment by the same Member will be at a zero-point balance. Wendy’s reserves the right to refuse re-enrollment to any terminated Member based on previous fraudulent, abusive, or otherwise inappropriate behavior, as determined by Wendy’s in its sole discretion.
II. EARNING POINTS
2.1. General
Members can earn points on the amounts they spend on qualifying purchases via mobile order in the App, via online order on the Wendy’s website, and via scanning their Member QR code in the App during checkout when making purchases at participating Wendy’s restaurants. Points for any qualifying purchase can only be credited to one account. No splitting of orders or points.
2.2. Basic Earning Rate
Members earn one (1) point for every 10 cents spent on the purchase of qualifying products in qualifying transactions at participating restaurants. Purchase amounts are rounded up to the next 10-cent increment. For example, a qualifying purchase of $4.13 will earn 42 points, and a qualifying purchase of $8.79 will earn 88 points.
2.3. Exclusions
Calculation of Wendy’s Rewards points is based solely on the purchase price actually paid for qualifying menu items, minus all discounts, and excluding amounts paid for tips, gratuities, delivery charges, gift cards, charitable donations, and taxes. Points cannot be earned on purchases made through third-party delivery services, such as DoorDash, GrubHub, or UberEats, etc. Wendy’s may exclude any menu items from counting as qualifying purchases by disclosing at the point of purchase that such items are excluded. All purchases made by a Member prior to joining the Program are not eligible for Program credit, except for same-day enrollment and qualifying purchases.
2.4. Timing of the Addition of Points to Accounts
Generally, points are automatically added to a Member’s Program account within 48 hours after completion of the qualifying purchase, though a Member should allow up to two weeks for posting of points. Point balances are visible via the Member’s MyWendy’s account in the App or at my.Wendys.com.
2.5. Cancellations/Refunds
If you cancel an order for which you earned points, or have such an order refunded, any points associated with that order will be deducted from your Program account. This can cause a Member to have a negative points balance.
2.6. Bonus Point Promotions
From time to time, Wendy’s may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or “bonus points” for completed actions and purchases. Bonus point promotions are subject to the terms and conditions of the offer, along with these Terms, and may be offered at any time in Wendy’s sole discretion. Bonus points may not be available for otherwise qualifying transactions claimed after an in-restaurant purchase.
2.7. Claiming Points After an In-Restaurant Purchase
If you forget or are unable to scan your Member QR code from the App during checkout when making a qualifying purchase at a participating Wendy’s restaurant, you still may seek to claim points for that purchase, subject to the following requirements and limitations on after-the-fact claims:
(a) The points request can be submitted with a photo of the purchase receipt by completing the form found at https://www.wendys.com/rewards-receipt-submission-form.
(b) The points request must be submitted within 24 hours of the purchase. Late submissions will not be accepted.
(c) Limit one (1) submission per 24-hour period, and four (4) submissions per calendar month, per Member.
(d) Each submission is limited to a maximum of 100 points, regardless of the amount of the purchase shown on the receipt, and the total points available for submissions of after-the-fact claims are limited to four hundred (400) per Member in any calendar month.
(e) Each claim must be submitted exactly as described above, and must include at least the following information: valid email address associated with the applicable MyWendy’s account; Member first and last name; date of transaction; time of transaction; store number of transaction; amount of transaction minus any taxes and fees; and a clear image of the receipt. Wendy’s reserves the right to deny any claims that it determines in its sole discretion do not meet all requirements. Please allow up to 14 days for claims to be reviewed and processed.
2.8. Points Disputes
If you believe that a purchase (other than a purchase covered by Section 2.7 above) should have resulted in the addition of points to your account, and such points are not posted to your account within two weeks after the purchase (“Points Dispute”), please notify us immediately at 888.624.8140. We will use reasonable efforts to investigate your Points Dispute so long as you notify us of such dispute within 90 days of the purchase. If you do not notify us within 90 days, you will have waived your right to make a Points Dispute with respect to that purchase. In order for us to undertake an investigation of your Points Dispute, we may require you to provide written confirmation of the Points Dispute. If we do not receive the requested written confirmation at the address and within the time requested, Wendy’s may determine in our sole discretion not to investigate your Points Dispute. Upon completion of our investigation and our resolution of your Points Dispute, we will have no further responsibilities should you later reassert the same Points Dispute.
2.9 Points Expiration
Points expire 365 days from the day they were posted to your account. No credit or cash will be given for unused or expired points.
III. CLAIMING/REDEEMING REWARDS
3.1. General
Points earned by a Member may be used to claim Rewards in the App or at my.Wendys.com. All Rewards are in the form of the value of menu items or designated discounts on future purchases. The Rewards available at any given time can be viewed by logging into the Rewards Section of the Program in the App or at myWendys.com. Rewards are subject to change or removal at any time in Wendy’s sole discretion.
3.2. Claiming a Reward in Your Account
To claim an available Reward, you must have in your Program account at least the number of valid and unexpired points required for the desired Reward. Points will be subtracted from your account immediately when a Reward is claimed. Your oldest available points will be subtracted first. All Reward claims are final. No returns or refunds of points used to claim a Reward. In addition to these Terms, each reward is subject to terms and conditions as stated on the specific Reward. Points accumulated on different Member accounts may not be combined or aggregated to claim Rewards.
3.3. Redeeming a Reward
To redeem a Reward on a purchase, you must either present the valid Reward on the App at a participating Wendy’s restaurant when paying for your order (for in-person transactions), or be logged into your MyWendy’s account and follow the instructions to apply your Reward to a purchase (for in-App or website transactions). The value of the Reward you redeem is applied as a discount proportionally across all items in the order for which you use the Reward, based on menu prices applicable at the restaurant where you redeem the Reward. You are responsible for applicable sales tax, which may vary based on the item(s) in your total order. Limit one Reward redemption per transaction. A Reward for the value of free menu item can be redeemed with no additional purchase required. Some offers may not be exercised in combination with redeeming Rewards.
3.4. Restrictions/Exclusions
A Reward for the value of a specific menu item can be redeemed only when the specific menu item is available at the participating restaurant where you seek to redeem the Reward. For example, a Reward for the value of a breakfast item can be redeemed only during breakfast hours. If a menu item is discontinued or unavailable at a participating restaurant, the holder of a valid Reward for the value of the menu item may be allowed to redeem the Reward for an alternate menu item of equal or lesser value, as determined by Wendy’s or its franchisees in their sole discretion.
3.5. Expiration of Rewards
Rewards expire 30 days from the date they are claimed, unless otherwise noted in the terms and conditions of the Reward. If you do not use your Reward prior to its scheduled expiration, you will not be refunded the points used to claim the Reward. All Reward claims are final.
IV. GENERAL
4.1. Binding Terms
By joining the Wendy’s Rewards Program, you agree to be bound by these Terms and all terms applicable to your use of Wendy’s websites and mobile app, including but not limited to Wendy’s Privacy Policy, and the terms and conditions for my.Wendys.com related to arbitration of disputes and limitation of liability.
4.2. Modifications/Termination of Program or Terms
Wendy’s reserves the right to cancel, modify, or restrict any aspect of the Program at any time, including, without limitation, the earning rate, conversion rate, and expiration policy for all points and Rewards. Notification of changes will be given in the App and at my.Wendys.com. Wendy’s may make these changes even though such changes may affect the Member’s ability to use points or Rewards already accumulated. You are responsible for remaining knowledgeable about the Program Terms. Continued participation in the Program after any posted change(s) constitutes your acceptance of the change(s).
4.3 Account Balances
Wendy’s reserves the right to determine the amount of points in any Member’s account based on Wendy’s internal records related to the Member’s account. In the event that there is an inconsistency between the points accrued in your account and what you believe you should have based on your purchase receipt(s), please contact us at 888.624.8140. Wendy’s assumes no responsibility for errors caused by incorrect Member information. All decisions by Wendy’s on reconciliation of account balances are final and binding.
4.4 Abuse by Member
Wendy’s may revoke any Member’s membership at any time if the Member engages in abuse of the Program or fails to follow these Terms. The sale of points or Rewards is prohibited and may result in the confiscation or cancellation of your points and/or Rewards as well as suspension or termination of your membership or MyWendy’s account, which in each case shall be final and conclusive. Wendy’s employs various internal and external fraud prevention tools to monitor fraudulent activity associated with Member accounts and may deduct points or cancel Rewards if Wendy’s determines, in its sole discretion, that points or Rewards were obtained fraudulently or were associated with purchases made by someone other than the account holder. In addition, fraud or abuse relating to the accrual of points or the claiming or redemption of Rewards may result in revocation of your membership in the Program and may affect your eligibility for participation in any other Wendy’s programs.
4.5 Promotional Program Only
Points and Rewards are purely promotional offers, do not constitute property of any Member, are non-transferable, have no cash value, and cannot be redeemed for cash or gift cards. No portion of any qualifying purchase constitutes consideration paid for any points, Reward, or other promotional benefit.
For information regarding the Program, contact customer care here or by calling 888.624.8140.